Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the total order amount. More Information
How long will delivery take?
We usually dispatch orders within 1–2 business days. More Information
You will receive tracking details via email/SMS once your order is shipped.
What exactly happens after ordering?
Once you place an order:
You’ll receive a confirmation email/SMS.
Our team will prepare and pack your items.
We’ll ship your order and share a tracking link so you can follow its journey.
Where can I view my sales receipt?
Your sales receipt/invoice will be:
Emailed to you immediately after purchase.
Available in your account under My Orders when you log in to our website.
How do I add a gift receipt to an order?
During checkout, you can select the “This is a gift” option.
We’ll include a gift receipt without prices, so your loved ones can enjoy the gift without knowing the cost.
How long do I have to return an order?
You can return products within 7 days of delivery, provided they are unused, unwashed, and in original packaging.
For more details, please see our Return & Exchange Policy page.
Payment Information
How is the recipient reimbursed?
Once your returned item is received and inspected, we will process your refund. The refund will be credited to the original payment method, unless otherwise requested. You will be notified via email once the refund has been issued.
Can I be reimbursed through the original payment method?
Yes, refunds are generally issued through the same payment method used at the time of purchase.
Credit/Debit Card: Refund may take 5–7 business days to reflect in your account.
UPI/Wallets: Usually processed within 1–3 business days.
Can the country receiving the shipment be different than the country of purchase?
Currently, we only deliver orders to addresses within the same country of purchase. Cross-border shipping is not available at this time.
How can I return an item?
To initiate a return:
Contact our customer service team with your order details.
We will share the return instructions and address.
Pack the item securely and send it back to us.
Please ensure the item is unused, unwashed, and in its original packaging.
Will I receive the same product that I see in the picture?
We strive to ensure that all product images are accurate and true to life. However, slight variations in color or texture may occur due to lighting and screen resolution differences.
Will you restock items indicated as “out of stock?”
Many of our popular items are restocked regularly. You can click on the “Notify Me” button on the product page to receive an email when the product is back in stock.
Orders and Returns
Delivery charges for orders from the Online Shop?
We offer free delivery on all orders above ₹999 within India. For orders below ₹999, a standard shipping fee of ₹50 will be applied at checkout. Delivery charges for international orders vary based on destination and will be calculated during checkout.
How long will delivery take?
Orders are usually dispatched within 1–2 business days. Delivery within India typically takes 3–7 business days depending on your location. International delivery times vary and will be provided at checkout. Please note that unforeseen delays such as public holidays or courier issues may extend delivery times slightly.
What exactly happens after ordering?
Once your order is placed, you will receive an order confirmation email with your order details. As soon as your order is shipped, you’ll get a tracking number so you can follow your package’s journey. Our customer service team is always available to help if you have any questions or need changes before dispatch.
How long does the delivery take and how much does it cost?
Delivery within India usually takes 3–7 business days and is free for orders above ₹999. For orders below ₹999, a ₹50 delivery charge applies. International delivery times and costs depend on the destination and will be calculated at checkout.
Which browser is best to use the site?
Our website works on all major browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, we recommend using the latest version of Google Chrome or Safari with cookies and JavaScript enabled.
How do I subscribe to the newsletter?
You can subscribe by entering your email address in the newsletter sign-up box at the bottom of our website and clicking “Subscribe.” You’ll then receive a confirmation email — once confirmed, you’ll start getting our latest updates, offers, and product news directly in your inbox.
